Contact Support
Need help with Terrace? We're here to support you. Choose the best way to reach us based on your needs.
How to Reach Us
Email Support
Get detailed help with technical issues, account questions, or feature requests.
General Support:founders@terracetech.co
Response Time:Within 2 Hours
Feature Requests
Have an idea for improving Terrace? We'd love to hear from you.
Submit Ideas:founders@terracetech.co
Review Process:Monthly feature planning
Before You Contact Us
Help Us Help You Faster
Including this information in your message helps us resolve issues more quickly:
Technical Issues
- • What browser and version you're using
- • What device you're on (computer, phone, tablet)
- • What you were trying to do when the issue occurred
- • Any error messages you received
- • Screenshots of the problem (if helpful)
Account Questions
- • Your farm name or account email
- • Specific feature or section you're asking about
- • What you're trying to accomplish
- • Any relevant order or customer information
Our Support Commitment
During the beta period, we're committed to providing exceptional support to help you succeed with Terrace.
Under 2 hrs
All Support Requests